pkok's commitment to responsible gaming
Gaming is for enjoyment — pkok provides tools and support to help make sure it stays that way. Set your own limits, recognize the warning signs, and seek help when you need it.
Gaming as a form of entertainment
Online betting and casino games are a familiar way for many people to spend their leisure time. Even so, it is important to understand the difference between healthy entertainment and problematic behaviour. pkok has always believed that gaming is only truly enjoyable when it fits within your own means and circumstances.
Every player's financial and personal situation is different. Some deposit a small amount each week and play for fun; others place a bet on a big match every now and then — in both cases, the key is to stay within the limits you set for yourself. Reading pkok's Terms and Conditions will help you understand in what situations an account may be suspended or closed, and how the platform protects players.
Betting or gaming is never a reliable source of income. Winning or losing in any game is a matter of chance, and in the long run the casino holds an advantage. Only wager what you can afford to lose without it affecting your daily life.
If you have any questions or concerns, contact pkok directly via 24/7 live chat or email. The support team can assist in both Bengali and English.
Tools to manage your own limits
These tools are available directly in your pkok account settings. Activate them today if you feel the need.
Deposit limit
Set a cap on how much you can deposit per day, week, or month. Reducing the limit takes effect immediately; increasing it takes a little time.
Session time limit
Set a maximum duration for each gaming session. When the time is up, the session ends automatically — keeping track of how long you spend in front of the screen.
Wager limit
Control the maximum amount you can bet within a given period. This helps prevent you from going beyond your budget.
Cooling-off break
If you want to take a short break, you can temporarily close your account yourself for anywhere from 24 hours to several weeks.
Self-exclusion
Request that your account be closed for an extended period — from several months up to permanently. Once this decision is made, it cannot easily be reversed.
Reality check
Pop-up messages appear at regular intervals showing how long you have been playing and how much you have wagered — a reminder of the actual situation.
Apply for self-exclusion
If you feel the need to stop playing, fill in the form below or let us know directly via 24/7 live chat. Our support team will act quickly.
Ways to get help
If you or someone close to you is struggling with excessive gambling, help is available through the following channels.
- pkok live chat — Talk to us directly in Bengali or English, 24/7. Our team assists with full confidentiality.
- pkok email support — You can also reach us by email alongside live chat. All messages receive a reply.
- Family and friends — Tell someone you trust. Support from a loved one can sometimes be more effective than professional help.
- Professional counselling — Seeking help from a psychiatrist or counsellor is a normal and constructive step.
Warning signs of problem gambling
If you notice any of the following behaviours in yourself, take them seriously — it is not a weakness, it is a warning.
- Repeatedly increasing bets to try to recover lost money — known as "chasing losses".
- Being unable to focus on sleep, work, or studies because your mind keeps returning to betting or gaming.
- Developing a habit of playing with savings or taking on unnecessary debt.
- Hiding the amount you bet from family or friends, or lying about it.
- Feeling restless or irritable when not betting, or feeling compelled to play.
- Betting with money set aside for everyday expenses — food, bills, rent.
- Repeatedly trying to stop but being unable to do so on your own.
- Feeling depressed, regretful, or angry during or after playing.
If several of these signs feel familiar, speak with pkok's 24/7 support team or tell a family member close to you. To learn more about pkok, visit our About Us page.
A few tips for responsible gaming
Before joining any betting or casino game, ask yourself: would losing this money affect my daily life? Am I doing this for entertainment, or to escape some kind of pressure?
Set a budget before you start and treat it as entertainment spending — much like a cinema ticket or going to a cricket match. Never think of money you have lost as something you can win back. Under pkok's Privacy Policy, your account and personal information are kept secure.
Take regular breaks. Playing for long stretches at a time weakens your ability to make clear decisions. Keeping a session time limit active handles this on its own. Do not place bets while under the influence of alcohol or anything else — decisions made with a clear head are the right ones.
If you have more questions, the FAQ page has answers to many common queries. If you cannot find what you need there, ask directly in live chat.
- Set a budget in advance
- Take regular breaks
- Keep your session time limit active
- Do not hesitate to ask for help when you need it
- Do not try to "win back" money you have lost
- Do not bet with borrowed money
- Do not play when you are under stress
- Do not allow minors to use your account