pkok Privacy Policy

pkok Casino is an online gaming platform that offers casino games, slots, live casino, and sports betting services for Bangladeshi users. We are responsible for managing the information you provide while using our platform, as well as information that is automatically recorded by our system.

This privacy policy applies to the following:

• The pkok Casino website (pkokcasino.cam) and all its sub-pages
• pkok Android and iOS mobile applications
• Communications via live chat and email support
• Participation in promotional or bonus programs
• Any financial transactions, including deposits and withdrawals

This policy applies only to those who are 21 years of age or older. Use of the pkok platform by minors is strictly prohibited.

pkok Casino collects information in two main ways — what you provide directly and what our system records automatically.

2.1 Information You Provide Directly

We collect the following information during registration, identity verification, and account management:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID number or passport number (for identity verification)
• bKash, Nagad, or Rocket account number or bank account details (for transactions)
• The content of any messages or complaints sent to our support team

2.2 Information Collected Automatically

The following information is technically recorded when you access our platform:

• IP address and device type
• Browser type, version, and operating system
• Page visit time, duration, and navigation path
• Game session history, bet amounts, and results
• Information collected through cookies and tracking pixels

pkok uses your information only for specific and legitimate purposes. Use of data in an improper or irrelevant manner is against our policy.

• Account Management: Completing registration, verifying identity, and ensuring login security.
• Processing Financial Transactions: Receiving deposits and processing withdrawals, including via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: Resolving issues and providing assistance via 24/7 live chat and email.
• Fraud and Abuse Prevention: Detecting unusual activity and maintaining platform security.
• Responsible Gaming: Monitoring patterns of excessive play and alerting users when necessary.
• Service Improvement: Analysing user experience to improve the platform.
• Relevant Communications: Notifying you about bonuses, promotions, or important updates.

We never sell your information to third parties or transfer it to advertisers.

pkok Casino applies industry-standard technical and administrative measures to keep your information secure.

4.1 Encryption and Technical Security

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Passwords and sensitive financial information are stored in hashed form — never in plain text.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and access controls are in place to prevent unauthorised access to data servers.

4.2 Data Retention Period

We retain all relevant information for as long as your account is active. Even after an account is closed or deactivated, financial transaction records and identity verification data may be retained for a specified period as required by legal obligations.

4.3 Response to a Data Breach

In the event of a security breach, we will promptly notify affected users and take the necessary steps to minimise damage.

We do not generally share your personal information with third parties. However, in certain situations this may be necessary for the operation of our services.

5.1 Service Provider Partners

Payment processors contracted with pkok (bKash, Nagad, Rocket, and banking partners) receive limited access to the information needed to complete transactions. These organisations operate under strict confidentiality agreements and may only use the information for the specified purpose.

Game software providers (such as Pragmatic Play, Evolution, PG Soft, JILI) receive only session-based technical data — no personal identifying information.

5.2 Legal Obligations

If we are required to disclose information as part of a court order or any other valid legal process, we will do so. In such cases, we will endeavour to notify the user in advance where possible.

5.3 Business Transfer

In the event of a change in company ownership or a merger, user data may be transferred, however the new owner will be bound to comply with this same privacy policy.

pkok Casino uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions, storing security tokens, and remembering language preferences.
• Functional Cookies: Store your preferred game categories, betting history, and interface settings.
• Analytical Cookies: Analyse which parts of the platform receive the most time and help improve the quality of our services.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause certain core functions, including login and payment, to not work properly.

pkok Casino believes you have clear rights over your own information. Contact our support team to exercise the rights listed below.

• Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that we stop using your information for a specific purpose.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Opt Out of Marketing Communications: Contact us at any time to stop receiving promotional messages.

To learn more about responsible gaming and your account management rights in detail, please read our Responsible Gaming page.

pkok Casino strictly prohibits registration and use by anyone under the age of 21. Our platform does not knowingly collect any information from children or minors.

If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

Parents should monitor their children's online activity and contact us if they notice anything suspicious. Age verification is an integral part of our identity verification process.

pkok reserves the right to update this privacy policy from time to time. Changes will be published on this page and the date of the latest update will be noted above.

For significant changes, we will endeavour to notify registered users via email or platform notifications. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

If you have any questions about policy changes or find any terms unclear, please visit our FAQ section or contact our support team directly.

If you have any questions, concerns, or requests to access information regarding this privacy policy, please contact us.

pkok's customer service team is available 24 hours a day, 7 days a week in both Bengali and English. You can reach us through the following:

• Live Chat: The live chat button is available in the bottom right corner of any page on the platform — generally the fastest way to get a response.
• Email: [email protected] — send an email for formal privacy-related requests.

For privacy-related requests, you may be asked to provide certain information for identity verification, so we can confirm that the information is being given to the correct owner.